TechSolve Support & Management Plans | Proactive Tech Support

Residential Network Care

Ideal For:

Homeowners, RVers, and Remote Workers. Perfect for keeping your home network, Starlink, or mobile setup secure and updated.

Billed Annually: $249

Proactive Firmware Management We remotely access and apply critical security/performance updates to your router quarterly.
Secure Configuration Backups We keep a secure backup of your router's complex settings for fast recovery.
Advanced Hardware Replacement For hardware purchased from TechSolve, we will ship a replacement immediately from our stock if it fails under warranty. No waiting for the manufacturer.
Standard Ticket Support Access to our professional helpdesk for your questions and requests.
Guaranteed 24-Business-Hour Response
10% Discount on support sessions

Residential Network Care

Business Network Care

Ideal For:

Small Businesses, Retail, and Home Offices. Complete network management for businesses that cannot afford downtime.

Billed at $750 Annually, or $75/month

All Benefits of Residential, PLUS:
Proactive Vendor Management If any service purchased through TechSolve has an issue, you file one ticket with us. We sit on hold and manage the vendor for you. Your time is worth more.
Priority Ticket Support Your tickets are moved to the front of the line.
Guaranteed 4-Business-Hour Response Time A 4-hour acknowledgment SLA. This is not 4 hours of included labor.
Proactive System Monitoring We'll set up alerts. If your router or UCaaS system goes offline for 10+ minutes, we get a notification and proactively investigate.
One (1) 30-Min Consultation Call Included per Quarter (valid with annual billing only)
20% Discount on all additional support sessions

Business Network Care

Got Questions?

Is this an "unlimited support" plan?

No. TechSolve plans are proactive management services. The primary value is in the preventative maintenance, security updates, configuration backups, and hardware insurance we provide behind the scenes. This is not an "unlimited on-demand call" plan. You receive a discount on pre-paid support calls.

What is the difference between "Ticket Support" and a "Support Call"?

Ticket Support (Included): You submit a ticket via our secure portal for non-urgent issues (e.g., "Can you check my firewall settings?" or "My UCaaS is acting strange."). We respond within your guaranteed window and manage it asynchronously.
Support Call (Paid): You need to schedule a 1-on-1, "screen-share" video call to solve an immediate or complex problem. All subscribers get a discount on booking these paid calls.

What is "Vendor Management"?

It's your "single throat to choke." When your internet, VoIP phone, or cloud service has an issue, you don't waste 45 minutes on hold. You send one ticket to TechSolve. We take it from there. We diagnose the issue, contact the provider (like RingCentral or AT&T), and manage the entire process until it's fixed. This service alone saves business owners hours of frustration every month.

What does a 4-Business-Hour "Response Time" mean?

This is our BUSINESS Plan Service Level Agreement (SLA). It means that when you submit a priority ticket, a qualified expert will acknowledge and review your ticket within four business hours. It is not a guarantee of a 4-hour solution, as complex issues can take time to diagnose and resolve.

How May We Help You Today?

We're happy to evaluate your needs prior to any scheduled call so you know you're purchasing the right product for your needs. Let us know how we can help!

Equipment Management Plans

Proactive Management. Total Peace of Mind.

Residential Network Care

Business Network Care

How May We Help You Today?